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      1. Advantage Air Support Centre
      2. Advantage Air

      Advantage Air Status Codes

      You can use this page to find the definition of the status code displayed on your system. From here you can troubleshoot options for that code.

      Before you search the current status code please try the following troubleshooting steps;

      1. Reset power to your mains by turning the power off at the main switch in your meter
        box (leaving off for 15 minutes).
      2. Turn main switch back on
      3. Once power has been restored to the touch screen wait an additional 5 minutes and test
        the system.
      4. If the screen does not restart then please contact our friendly support team and have
        handy the following details;
        1. Estimated date of install
        2. Builder or installer details
        3. Air conditioner brand
        4. What control system you have (MyAir, e-zone, zone-10e etc.)

       

      STATUS CODES

      If your Status Code begins with UNIT ERROR or a non AA letter combination, please refer back to your original installation company for general servicing.

      Status Code Troubleshoot
      AA1

      Communication error between Advantage Air componentry and A/C unit.

      If you have not done so, please follow the troubleshooting steps at the top of the page.
      Or if the error does not clear please contact your air conditioning installer quoting the status code.
      AA2

      Multiple unit controllers detected.

      If you have not done so, please follow the troubleshooting steps at the top of the page.
      Or if the error does not clear please contact your air conditioning installer quoting the status code.
      AA3

      Communication error

      If you have not done so, please follow the troubleshooting steps at the top of the page.
      Or if the error does not clear please contact your air conditioning installer quoting the status code.

      AA4

      System is not detecting any temperature sensors

      1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
      2. Ensure Each Sensor has only 1 zone dip switch allocated
      3. Check Battery connection to each temp sensor

      If the error does not clear please contact your air conditioning installer quoting the status code.
      AA10, AA11, AA60, AA62, AA63, AA64, AA65, AA66, AA67, AA68, 

      Commissioning or Setup Error.

      Please call your air-conditioning specialist.
      AA22

      Your wall mounted touch screen is no longer connected to internet. Please connect the touch screen to the internet.

      1. Go to tablet settings > Wifi/Connections
      2. Confirm Wifi is turned ON
      3. Confirm connected to home network
      4. If not connected retype password
      5. If connected with no internet please reset router
      6. If above steps have not resolved issue please disable and re-enable remote access through your Advantage Air App.
      7. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA26

      Remote access is working.

      No Fault or troubleshooting required.
      AA33

      Apps on the wall mounted touch screen are out of date.

      App Update Instructions (Wall Mounted Touch Screen):

      1. Ensure the touch screen is connected to the internet.
      2. Open the PlayStore app.
      3. Make a new or add an existing account if required.
      4. Wait 15 minutes
      5. Search for the following apps in the PlayStore:
        • MyPlace, MyAir 4, Ezone or Zone 10e (whichever is applicable)
        • AA Waca (may not be required)
        • AA Service
      6. The above apps should only ever be updated and not installed.
      7. Once all the apps have finished updating, please reboot the touch screen.
      8. If updating fails to clear the status code or you run into any issues along the way. Please contact our help desk: 1300 850 191.
      AA42

      Your Apple device cannot locate the Advantage Air wall mounted touch screen.

      Please try these steps:

      1. Check that the apps on your wall mounted touch screen are up to date.  You can check this via your Google Play store account on your wall mounted touch screen.  (We recommend allowing auto updates).
      2. Check your wall mounted touch screen is connected to your local wifi.
      3. Connect this mobile device to the same local WiFi and try again.
      4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA43

      Your Android device cannot locate the Advantage Air wall mounted touch screen.

      Please try these steps:

      1. Check that the apps on your wall mounted touch screen are up to date.  You can check this via your Google Play store account on your wall mounted touch screen.  (We recommend allowing auto updates).
      2. Check your wall mounted touch screen is connected to your local wifi.
      3. Connect this mobile device to the same local WiFi and try again.
      4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA44

      There is a communication error between your wall mounted touch screen and the control box.

      If you have not done so, please follow the above troubleshooting steps.
      Or if the error does not clear please contact your air conditioning installer quoting the status code.
      AA45, AA46

      Communication error.

      1. Check your mobile data is enabled for your Advantage Air App in Phone Setting and App Settings
      2. Please check the network (Wi-Fi) connection on the wall mounted touch screen.
      3. Reboot the wall mounted touch screen and your router.
      4. Once ready, try reconnecting using the app.
      5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA48, AA49

      The wall mounted touch screen has not been paired with your Apple or Android device.

      To pair the Apple or Android device with the wall mounted touch screen:

      1. Please ensure both devices are connected to the same Wi-Fi network.
      2. Open the app (MyPlace, Ezone or Zone 10e) on the device.
      3. Control the system via the app for at least 10 seconds.
      4. Disconnect the device from the same Wi-Fi network and test remote access.
      5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA50

      The Advantage app on your Apple device has detected a new system.

      If the if you have more than one system follow the below steps:

      1. Head to settings on the Apple device
      2. Scroll down until you see MyPlace. Press on the appropriate app.
      3. At the bottom of the screen interact with the toggle bar to change the app from single system to multiple systems.
      4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA71, AA72

      Your Apple or Android mobile device has 0 systems stored and no wifi connected (using 3/4G).

      Reconnect your device to the exact same Wi-Fi network as the wall mounted touch screen.
      From here, open the MyPlace, eZone or Zone 10E app on your mobile device to pair with the system.
      After connecting using Wi-Fi, try again remotely.

      If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191
      AA81, AA82, AA83

      Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.

      1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
      2. Ensure each sensor has only 1 zone dip switch allocated
      3. Check Battery connection to each temp sensor
      4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.
      AA86

      Wireless wall sensor has been detected but has a low battery reading.

      1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
      2. Ensure Each Sensor has only 1 zone dip switch allocated
      3. Check Battery connection to each temp sensor
      4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.
      AA89

      Multiple sensors have been been detected on the same zone.

      1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
      2. Ensure Each Sensor has only 1 zone dip switch allocated
      3. Check Battery connection to each temp sensor
      4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.
      AA122T

      RM2 Dip Switches set incorrectly.

      Please call your air-conditioning specialist.

        

      If no match is found please contact our MyTeam Tech Support Line on 1300 850 191.