zone10e: a user manual

Your guide to navigating your zone10e system.

Click here to download the full zone10e user manual PDF.

 

TABLET

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The zone10e app runs on its own dedicated wall mounted touch screen. This touch screen creates a hub for control of your zone10e system.

The zone10e touch screen runs Android, which means it can do so much more than just control your zone10e system. You can also install apps such as News apps, Email & Weather from the Google Play Store.

Your zone10e touch screen is permanently attached to your wall with the ability to pivot between portrait & landscape modes so that you can enjoy all your apps in the orientation that suits them best.

To exit the zone10e app press the home button from any screen as pictured below.

If you are not familiar with the Android operating system, an abundance of information can be found on the internet. 

 

SETTING UP Wi-Fi ON YOUR WALL MOUNTED TOUCH SCREEN

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The zone10e app allows you to control your zone10e system from your Android or Apple devices, after installing the zone10e app on your phone.

Smart Device control can be used inside your home via your personal Wi-Fi network or remotely using your phones internet connection.

To use this option you will first need to connect your wall mounted touch screen to your Home Wi-Fi:

1. Ensure you have an existing home Wi-Fi network & you have your password on hand.

TIP: Some routers have the network name (SSID) & password printed on a sticker located on the bottom of the router.

2. Go to your zone10e wall mounted touch screen & press the home button.

3. Press the Wi-Fi icon as shown in the image.

4. Find your home Wi-Fi network in the list then press it.

5. Enter your home Wi-Fi network password then press CONNECT.

6. Once you have connected successfully (it may take up to 2 minutes) you will see the word Connected below your home Wi-Fi network name.

 

APPLE DEVICES

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To start downloading items from the Apple App Store, you need to first have an Apple ID.

1. If you do not have an Apple ID and password, then create one and verify your email by checking and following the instructions in the email sent to you from Apple.

a. See instructions here: http://support.apple.com/kb/ht2534

b. Be sure to set your country to Australia or South Africa.

2. Download the zone10e app from the Apple App Store.

a. Using your iPhone/iPod/iPad - click on the App Store icon.

b. Click on the Search tab at the bottom bar of the screen.

c. Type “zone10e” into the search box.

d. Press Search.

e. Select the zone10e app (It’s free).

f. To install, press the blue GET button, and then INSTALL button.

g. Enter your Apple ID password (it’s case sensitive).

 

Installation Troubleshooting

1. Do you have an older Apple device? zone10e requires your device to be running on latest Apple iOS.

TIP: Check if you can update your iOS version.

2. If you are using an iPad, then in the App Store you will need to select the iPhone apps button at the top of the search results screen.

3. Check your Apple device is connected to your Home Wi-Fi.

 

ANDROID DEVICES

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To start downloading items from the Google Play Store, you need to add a Google Account to your Android phone.

Here’s how to add a Google Account to your device:

1. Open the “settings” app.

2. Under “Accounts”, press + Add account.

3. Select Google.

4. Choose Existing (if you want to add an account you already have) or New (if you wish to create a new one).

5. Follow the instructions to add or create your google account.

Download the zone10e app from the Google Play Store.

1. Open the Google Play Store app on your device.

2. Search for “zone10e”

3. Press the zone10e app.

4. Press INSTALL (It’s free).

5. Press Accept after reviewing the app’s permissions

Installation Troubleshooting

1. Do you have an older Android device? zone10e requires your device to be running on latest Android version.

TIP: Check if you can update your Android version.

2. Check your Android phone is connected to your Home Wi-Fi.

 

REMOTE ACCESS

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The zone10e app has the ability to control your system from your Android or Apple smart phone when you are outside of the home Wi-Fi network using your phones mobile data.

Remote access requires a reliable Wi-Fi connection between your modem/router and your wall mounted zone10e tablet.

Enable/Disable Remote Access

Remote access is enabled by default;

These instructions show how to disable or re-enable remote access.

HINT: Disabling remote access also clears all paired smartphones/tablets.

The below instructions assume your zone10e wall mounted touch screen is connected to the home Wi-Fi network (as shown in section 2) & you can control your system from your mobile device when connected to your home Wi-Fi network.

1. Open the zone10e app on your wall mounted touch screen and press the Setup button.

2. Press the Remote Access button.

3. To disable remote access, press the DISABLE REMOTE ACCESS button once. 

4. To enable remote access, press the ENABLE REMOTE ACCESS button once. 

5. After pressing enable, it can take up to 5 minutes before remote access is fully working. Once remote access has been successfully enabled, the status will change to AA26. If the status is not AA26 in 5 minutes, then please refer to troubleshooting guide below.

6. To pair your phone with your zone10e touch screen open the zone10e app on your Android or Apple device while it is connected to the same home Wi-Fi network as your zone10e tablet then wait 10 seconds.

7. Congratulations, when your phone has an internet connection you will now be able to use the zone10e app on your phone to control your zone10e system.

Troubleshooting

The following info may be useful to the homeowners I.T. professional when troubleshooting remote access in the zone10e app.